Frequently Asked Questions
When will i receive my order?
Wedding Signs: 4 weeks production + 3-8 days shipping
Robes: 3-5 day production + 3-5 days shipping
Personalized Robes: 2 weeks production + 3-5 days shipping
Hangers: 2 weeks production + 3-4 days shipping
Cutting Boards: 3 weeks production + 3-5 days shipping
All other items will ship within 3 business days of ordering (unless otherwise specified). If you need your item sooner, please contact us with a rush order request.
Will I receive a proof?
Proofs are available by request only (eligible on signs). Once you have received your proof you will have 24 hours to reply with any change suggestions. If we do not receive a reply, we will proceed with your order assuming that the design is approved. Proofs are a black and white digital rendering of the design of your sign.
Can I get a proof of the sign prior to purchasing?
We do not offer proofs prior to purchasing at this time. You may request when you purchase.
What can I do if my personalization information is incorrect?
Please contact us as soon as you notice if anything is incorrect in your personalization information. If production has not started, we would be happy to make any changes for you.
Can you customize a sign?
Yes, we would be happy to customize a sign for you. Custom Design Fees will apply and are calculated based on the extra lettering and design. Please contact us for more information.
What sizes are the wedding signs you have pictured in the examples?
The sign in the photo example is a 20x30 size.
Where did you get the easel/stand used in your sign picture?
The easel was purchased at a local home goods store. Similar easels/stands can be found on Amazon when you search under metal/iron easel or stand.
Is the easel/stand or greenery included?
No, they are not included and must be purchase separately.
What size of easel/stand should I purchase?
For larger signs, it is recommended to purchase a stand that is 50” or taller (over all) and can hold up to 15 lbs.
Are the robes machine washable?
Robes are machine washable on a gentle setting however hand washing and hang drying is recommended. To get wrinkles out, you can iron the robe on a low heat setting.
Can our wedding sign be used as a guestbook with signatures?
Yes! We recommend using a sharpie pen or the oil-based sharpie paint pens.
I don’t know what size to choose for my robe?
The robe sizes we offer are a “one size fits all” type. We offer a small adult size which fits women who typically wear a dress size of 0-10 (small, medium, large). Our large, or plus size robe will fit a woman who wears a dress size of 12-20 (large, xl, xxl). We also offer 3 children’s sizes on most robe designs. The child small size will fit a 2-4 year old, a child medium will fit a 5-7 year old, and a child large will fit an 8-12 year old. For additional robe measurements, please contact us and we would be happy to assist you further.
Can I add a heart to my hanger as seen in some photo examples?
Yes, please request the heart in your notes for the order. We design the hanger exactly as it appears so you must include any special symbols or characters that you would like included. Ex. Mrs. (heart) Davis.
Can I get the date/phrase engraved at the top of the dark wood hanger?
Unfortunately we do not offer the engraving on the dark wood hangers as it does not show up well.
Which hanger do I choose if I want the date/phrase engraved at the top?
Please select any color of hanger that includes (+engraving). Engraved hangers include an additional fee.
Do the signs come with hanging hardware?
No, we do not provide hanging hardware for your sign. You will need to purchase that separately if you plan to hang it.